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Powerful Tools for Caregivers: Class #4
August 29 @ 2:30 pm - 4:00 pm
The Powerful Tools for Caregivers course is a 6-week course.
Class #4: Communicating in Challenging Situations
Participants practice two communication tools – assertiveness and Aikido – which are helpful in difficult situations. They learn a four-step process, called DESC (Describe, Express, Specify, and Consequence) for using the assertive style of communication. With Aikido, participants learn how to align and find “common ground” with a person who is distressed. A segment highlights guidelines for communicating with a person who is memory impaired.